OVERVIEW ======== Refer to this file for technical support phone numbers if you have questions about your printer hardware or software. The numbers are grouped as follows: - Application software support - Lexmark printer support - Broken or missing printer parts - Custom font card information - Lexmark worldwide printer support Customers in the United States and Canada should use the phone numbers listed at the beginning of this file. Customers outside the United States or Canada should refer to the Lexmark Worldwide numbers listed at the end of this file. APPLICATION SOFTWARE ==================== Consult your software manual for further information regarding the use of printer drivers with your software. If you still require assistance, please call the software company's technical support phone number. For assistance with the IBM OS/2* or Microsoft Windows** printer drivers supplied with your printer, contact Lexmark Printer Technical Support at (606)232-3000. Software Program: Technical Support Number (US): ----------------------------------------------------------------- Address Book Plus** .............................. (415)345-0551 Alpha**/four ..................................... (617)272-3680 Alpha**/three .....................................(617)272-3680 Ami** ............................................ (404)399-5505 Ami** Pro ........................................ (404)399-5505 APPLAUSE II** .................................... (800)527-6060 Artline** ........................................ (900)288-0852 Arts & Letters** ................................. (214)661-8960 Bank Street Writer Plus** ........................ (415)382-4700 Bannermania** .................................... (415)382-4700 Calendar Creator Plus** .......................... (415)345-0551 COREL Draw** ..................................... (613)728-1990 Crystal Accounting** ............................. (800)247-3224 CrystalLaser** ................................... (800)626-6400 CrystalWriter** .................................. (800)626-6400 DAC-Easy Accounting** ............................ (214)248-0205 DAC-Easy Light** ................................. (214)248-0205 DAC-Easy Payroll** ............................... (214)248-0205 DataEase** ....................................... (203)374-2825 dBASE IV** ....................................... (408)431-9060 DrawPerfect** .................................... (800)541-5098 Electric Desk** .................................. (617)272-3680 Enable/OA** ...................................... (518)877-8236 Excel ............................................ (206)635-7070 Express Publisher** .............................. (415)345-0551 Family Tree** .................................... (510)794-6850 Framework III** .................................. (800)999-1617 Freedom of Press** ............................... (508)663-8213 GEM Desktop Publisher**........................... (900)288-0852 GoScript** ....................................... (619)450-4600 GrandView** ...................................... (408)253-1700 Harvard Graphics** ............................... (408)988-1703 HiJaak** ......................................... (800)374-6738 IBM DisplayWrite* ................................ (800)336-5430 Inset** .......................................... (800)374-6738 Interleaf** Publisher ............................ (800)688-5151 Jetform**-Design ................................. (613)230-4700 Jetform** Print for Windows** .................... (613)230-4700 Jetform** Print for PC ........................... (613)230-4700 Keyworks** ....................................... (617)272-3680 Keyworks Advanced** .............................. (617)272-3680 LabelRIGHT** ..................................... (408)458-9938 Labels Unlimited**................................ (415)345-0551 Lotus 1-2-3** Rel. 2.X ........................... (800)223-1662 Lotus 1-2-3** Rel. 2.2 w/ Allways**............... (800)223-1662 Lotus 1-2-3** Rel. 3.1/3.1+....................... (800)223-1662 Lotus Symphony** ................................. (800)223-1662 Lucid by DAC-Easy** .............................. (214)248-0205 Micrografx Designer** ............................ (214)234-2694 Micrografx Graph Plus** .......................... (214)234-2694 Microsoft** Word ................................. (206)635-7210 Microsoft** Works ................................ (206)635-7150 MultiMate** 4.0 .................................. (800)527-6060 Multimate Advantage II** ......................... (800)527-6060 Multiplan** ...................................... (206)454-2030 Name Tag Kit** ................................... (415)345-0551 Name That Disk** ................................. (415)345-0551 Netware** ........................................ (800)453-1267 OfficeWriter** ................................... (608)274-5047 Org Plus** ....................................... (510)794-6850 PageMaker** ...................................... (206)628-2040 Paradox** ........................................ (408)461-9155 PC Paintbrush IV** ............................... (404)428-0008 PC Paintbrush Plus** ............................. (404)428-0008 PC-Write** ....................................... (206)282-0452 Perspective Junior** ............................. (310)471-6331 PFS: First Choice** .............................. (617)494-1220 PFS: First Graphics** ............................ (617)494-1220 PFS: First Publisher** ........................... (617)494-1220 PlanPerfect** .................................... (800)321-3248 Powerpoint** ..................................... (206)635-7145 Printer Control Panel** .......................... (800)767-8005 Presentation Express** ........................... (800)342-5277 Presentation Team ................................ (900)288-0852 Professional File** .............................. (608)274-5047 Professional Write** ............................. (608)274-5047 Professional Write** Plus ........................ (608)274-5047 Publisher's Paintbrush** ......................... (404)428-0008 Publisher's Type Foundry** ....................... (404)428-0008 Q&A** ............................................ (408)252-5700 Q&A Write** ...................................... (408)252-5700 Quattro Pro** for DOS**........................... (408)461-9122 Quattro Pro** for Windows**....................... (408)461-9122 Quick Schedule Plus** ............................ (415)345-0551 Quicken** ........................................ (415)858-6010 RapidFile** ...................................... (800)527-6060 Reflex** ......................................... (800)527-6060 SAMNA PLUS** ..................................... (404)399-5505 SAMNA Word** ..................................... (404)399-5505 SAMNA Word IV** .................................. (404)399-5505 ScriptServer** ................................... (206)281-8800 SideKick** ....................................... (800)331-0877 Signature** ...................................... (410)576-2040 SmartWare** II ................................... (800)882-5256 SPRINT** ......................................... (800)527-6060 SuperCalc** ...................................... (408)432-1764 SuperProject** ................................... (408)432-1764 T3** ............................................. (505)522-0352 The Magic Form System** .......................... (313)626-0714 The New Print Shop** ............................. (415)382-4700 The Worksheet Utilities** ........................ (617)497-6339 Timberline** Series .............................. (503)626-2181 Time Line** ...................................... (415)897-1445 Top Priority** ................................... (415)345-0551 Trumpet** ........................................ (800)342-5277 Ventura Publisher** .............................. (800)822-8221 WordPerfect** 5.1 ................................ (800)541-5170 WordStar** 7.0 ................................... (900)555-7827 XYWrite III Plus** ............................... (410)576-2040 XYWrite IV** ..................................... (410)576-2040 35mm Express** ................................... (800)342-5277 TECHNICAL ASSISTANCE ==================== Printer Technical Support (US & Canada)............ (606)232-3000 Lexmark Bulletin Board System ..................... (606)232-5238 Settings: Minimum 1200 Baud 8 Data Bits No Parity 1 Stop Bit Autofax System Number ............................. (606)232-2380 BROKEN OR MISSING PARTS ======================= Broken and Missing Parts (US & Canada)............. (800)453-9267 CUSTOM FONT CARDS ================= Architext ........................................ (512)490-2240 DataScan Font Service (FR) .... International + 33 + 1342 40485 Fontware Limited (UK) ......... International + 44 + 0329 822857 Intercon Associates .............................. (800)422-3880 RedTitan Limited (UK) .......... International + 44 + 6285 30681 UDP Data Products ................................ (213)782-9800 LEXMARK WORLDWIDE BULLETIN BOARD PHONE NUMBERS ============================================== For technical assistance with your printer, contact your point of purchase or your Lexmark country representative. Lexmark Bulletin Board Systems: BBS Settings : Minimum 1200 Baud 8 Data Bits No Parity 1 Stop Bit Worldwide (US)....... (01) 606-232-5238 Asia Pacific ........ (61) 02-488-7869 Austria ............. (43) (1) 222-217 22 0 Belgium ............. (32) 2 725 3315 (32) 2 725 3407 Denmark ............. (45) 45 82 4180 Germany ............. (49) (0) 7031 876091 Finland ............. (358) 0 452 1766 (358) 0 452 1570 France .............. (33) 1 4334 2121 Great Britain ....... (44) 0628 488077 Italy ............... (39) 2 7530 651 Netherlands ......... (31) 2069 68700 Norway .............. (47) 22 613 870 Spain ............... (34) 1 578 0308 Sweden .............. (46) 8 730 28 85 Switzerland ......... (41) 1 722 8733 Southern Europe and Eastern Europe ...... (33) 3852 0438 LEXMARK WORLDWIDE TECHNICAL SUPPORT AND SERVICE PHONE NUMBERS ============================================================= United States....................... (606)232-3000 Fax. (606)232-2380 Austria............................. (43) (1) 21145 5567 Belgium............................. (32) 2 716 7474 Denmark................... hardware: (45) 45 99 8860 software: (45) 45 82 4029/39 Germany............................. (49) (0) 231 9748 333 Finland............................. (358) 0 452 3400 France.............................. (33) 3871 2121 Great Britain.... Technical support: (44) 0628 899111 Warranty support: (44) 0628 899000 -or- (0) 800 252894 Ireland.......... Warranty support: (0) 800 409070 Italy............................... (39) 2 28 103582 Netherlands .............. hardware: (31) 020 - 6090637 software: (31) 020 - 6090637 Norway.............................. (47) 66 2241 1993 Spain............................... (34) 1 577 9441 Sweden.............................. (46) 08 7039701 Switzerland......................... (41) 1 722 8727 Australia/Fiji/Japan/Pacific Islands/New Guinea/Other Asia Pacific Countries LEXMARK INTERNATIONAL (AUSTRALIA) PTY LIMITED Telephone .......................... (61)02-481-1800 Toll Free (Within Australia)........ 008-224-593 Fax ................................ (61)02-481-1880 China/Hong Kong LEXMARK INTERNATIONAL (HONG KONG) LIMITED Telephone .......................... (852) 825-6168 Fax ................................ (852) 877-6708 Bangladesh/India/Indonesia/Pakistan/Philippines/Singapore/Sri Lanka/Myanmar LEXMARK INTERNATIONAL (SINGAPORE) PTE LTD Telephone .......................... (65) 227-3488 Fax ................................ (65) 227-7818 Taiwan LEXMARK ASIA PACIFIC CORPORATION INC. Telephone .......................... (886 2) 713-1000 Fax ................................ (886 2) 712-7499 New Zealand OEM DISTRIBUTOR LIMITED Telephone .......................... (644) 473-2701 Fax ................................ (644) 473-2717 Republic of South Korea SINDO RICOH COMPANY, LIMITED Telephone .......................... (822) 460-1090 Fax ................................ (822) 463-4364 Malaysia MESINIAGA SDN. BHD. Telephone .......................... (603) 232-2011 Fax ................................ (603) 238-8262 Thailand METRO INFORMATION PRODUCTS CO. LIMITED Telephone .......................... (662) 226-5170 Fax ................................ (662) 226-5189 ================================================================== Programs identified by a single asterisk (*) are trademarks or registered trademarks of the IBM Corporation. Programs identified by a double asterisk (**) are trademarks or registered trademarks of their respective companies.